FAQ

At 7hydroxyRAW, we are a team of passionate professionals who have spent years perfecting the RAW material behind many of the 7-OH products you see on the market today. Our expertise in manufacturing high-quality 7hydroxymitragynine tablets and isolate is the foundation of our business, and we are committed to bringing this same premium product directly to you.

Our mission at 7hydroxyRAW is simple: to pay it forward. We believe in making high-quality, effective products accessible to the everyday user, at a price that’s affordable. Our team manufactures the same 7-OH products that larger brands sell, but we offer them without the markup, ensuring that more people can experience the life-changing benefits of 7hydroxymitragynine.

One of our founding members personally knows the transformative power of 7-OH. Struggling with chronic pain, they found relief in 7hydroxymitragynine and were able to move away from pharmaceutical medications that had previously been their only option. This personal experience is a testament to the profound impact 7-OH can have.

Over the years, we’ve heard countless stories from users – from veterans dealing with the aftermath of war, to those recovering from severe injuries, to individuals managing conditions like Crohn’s disease. Many have found relief from pain, anxiety, and sleeplessness. These stories inspire us every day to continue our work and provide a safe, reliable, and affordable source for everyone who can benefit from these amazing products.

At 7hydroxyRAW, we are proud to be your trusted source for premium 7-OH products, offering you the same quality and efficacy that larger brands charge a premium for, but without the inflated prices. We are here to help you experience the relief you deserve, with products that are effective, affordable, and reliable.

Sneak Peek Of Our Lab Converting 7-OH

7hydroxymitragynine (7-OH) is a naturally occurring alkaloid found in the *Mitragyna speciosa* plant, commonly known as Kratom. The process of creating the 7-OH isolate that we use in our products involves a combination of careful sourcing, advanced extraction methods, and rigorous quality control. Here’s a general overview of how it’s made:

 

Sourcing the Raw Material 

In December 2024, we partnered with a farm in Thailand that grows high-mit Kratom leaves (or biomass). We’ve installed our entire extraction equipment directly on the farm to ensure a stable supply line. This allows us to produce 80%-85% high-mitragynine powder made in Thailand. By eliminating the large shipments of Kratom biomass in containers to the US, we can now send only high-mit kilos directly to our three conversion labs in the United States.

 

Extraction and Purification 

Using advanced extraction techniques, we carefully isolate 7-OH from the rest of the plant material. This is done through a process called chromatography. The goal is to extract as much of the desired compound as possible while maintaining its potency and purity.

 

Concentration and Isolation 

After extraction, the 7-OH is concentrated and purified to isolate the compound. The result is a high-purity, potent form of 7hydroxymitragynine that can be used to manufacture tablets or other forms of supplementation.

 

Testing and Quality Control 

Every batch of 7-OH isolate undergoes rigorous testing to ensure it meets our high standards for potency, purity, and safety. We test for contaminants, consistency, and the correct concentration of 7hydroxymitragynine to ensure each product is both effective and safe.

Manufacturing the Tablets 

Once the isolate is purified, we incorporate it into our final product formulations, such as our 30mg dye-free tablets. These tablets are carefully pressed, packaged, and labeled to ensure consistency and quality in every batch.

Through this meticulous process, we are able to offer you a reliable and potent 7-OH product that meets the highest standards of quality. Our commitment is to provide the purest, most effective 7hydroxymitragynine available, all while maintaining transparency and trust with our customers.

We want to be fully transparent: **we are not affiliated with RAW Rolling Papers**. When we first launched 7hydroxyRAW, we made the decision to tweak their logo in a playful way. However, after receiving feedback, we realized that this may have caused offense, and upon reflection, we understand that it was inconsiderate.

Our intention was never to harm or confuse, and we genuinely regret if our actions caused any upset. Since then, we’ve decided to retire that logo while keeping the name "RAW." The name was chosen because we manufacture the raw material (isolate) used in our powders and pressed tablets, and we thought the connection would be clear. Unfortunately, we now recognize this was a misstep.

As much as we’d love to offer free samples to everyone and let the results speak for themselves, we currently don’t have the resources to provide samples on a larger scale. However, we’ve created a special opportunity for our paying customers to try our tablets!

You can select a single tablet from any flavor you'd like to sample and enter the code TRYME at checkout. This will allow you to receive a complimentary tablet with your purchase and allow you to try a flavor you haven’t tried before.

We recently had to modify this policy due to misuse of our sample program, but we still wanted to offer a way for customers to try our products.

We truly appreciate all the honest feedback and reviews we receive from our customers. Your input helps us continuously improve, and we make adjustments based on your valuable suggestions. To ensure everyone can experience our products, we’ve also made small quantities available at wholesale pricing, so we can accommodate any budget.

We appreciate your patience as we work to secure our new payment processing system. Due to Kratom being a restricted item, Shopify disabled our original payment gateway early on. As a temporary solution, we are currently accepting payments via Venmo (@RAW-7) or CashApp ($RAW7oh). When making your payment, please include your Order # or Confirmation # to ensure it is processed smoothly.

Once our credit card processing is in place, we will also accept all major credit cards, but we will continue to offer Venmo and CashApp as alternative payment options.

Please note, any orders where payment has not been received within 24 hours will be canceled.

Same-Day Shipping: Orders placed before 12pm (PST) on business days will be processed and shipped out the same day. 

Orders placed after 12pm (PST) will be processed and shipped the following business day.

Weekend and Holiday Orders: Orders placed on weekends (Saturday and Sunday) or during holidays will be processed the next available business day.

For more information on our shipping policies, please visit our Shipping Policy page @ https://7hydroxyraw.com/pages/shipping-policy.