FAQ

At 7hydroxyRAW, we’re a small team driven by passion, purpose, and a deep belief in the power of 7-hydroxymitragynine. Our mission is simple: to pay it forward. We’re here to make high-quality, effective products accessible to everyday users—without the inflated price tags.

This journey is personal. One of our founding members found life-changing relief through 7-OH after years of chronic pain and reliance on pharmaceutical medications. That experience sparked a deeper commitment to helping others find the same kind of freedom and relief.

Since then, we’ve heard powerful stories from people all over—from veterans coping with trauma, to those recovering from injuries, to individuals managing conditions like Crohn’s disease. Many of our customers live with severe, chronic pain—ranging from cancer and Parkinson’s to fibromyalgia and other long-term conditions. For many, 7-OH has become a crucial part of their wellness toolkit, helping with pain, anxiety, and sleep when nothing else seemed to work.

We take pride not only in the effectiveness of our products, but also in their quality. Our tabs are widely considered the best-tasting on the market, and we back every batch with full third-party lab testing to ensure potency and transparency.

These stories and standards inspire everything we do.

At 7hydroxyRAW, we’re proud to be a trusted source for premium 7-OH products—offering the same quality and results you'd expect from larger brands, but without the markup. We’re here to support your journey with products that are effective, great-tasting, affordable, and reliable.

7-Hydroxymitragynine (7-OH) is a natural compound found in very small amounts in the kratom plant (Mitragyna speciosa). To create a consistent and effective product, we use a semi-synthetic process that starts with mitragynine, the most abundant alkaloid in kratom.

Here’s a simplified breakdown of the process:

1. Extraction – Mitragynine is extracted from kratom leaves.
2. Conversion – Through a controlled oxidation reaction, mitragynine is converted into 7-OH.
3. Purification – The resulting 7-OH is isolated and purified using lab-grade techniques.
4. Testing – Every batch undergoes third-party lab testing to confirm potency, consistency, and purity.

This process allows us to offer a precisely dosed product made in a medical-grade environment. While 7-OH is lab-converted, it is not synthetic—it’s derived from the plant itself and enhanced through safe, controlled methods.

First off: always use a scale that reads to the milligram (0.001g).

Never eyeball powder unless you've already weighed it and are extremely familiar with how that amount looks. Each powder has a different density, so relying on visuals alone is inaccurate.

The Equation:

(Desired MG Dose) ÷ (Active % as Decimal) = Total MG to Weigh

Examples:

📌 Example 1: MITraMAX at 80% Active

You want a 40MG dose of active Mitragynine.

Calculation: 40 ÷ 0.80 = 50mg

✅ What Your Scale Should Read: 0.050g (50mg)

📌 Example 2: Golden Dose at 86% 7-OH Active

You want a 30MG dose of 7-OH.

Calculation: 30 ÷ 0.86 = 34.88mg (rounded)

✅ What Your Scale Should Read: 0.035g (35mg)

📌 Example 3: Powder Testing at 85% Active

You want a 40MG dose of active alkaloid.

Calculation: 40 ÷ 0.85 = 47.05mg

✅ What Your Scale Should Read: 0.047g (47mg)

Quick Tips:

• Calibrate your scale using proper weights before use.
  
• Flat, vibration-free surface away from air currents.
  
• Once familiar, you may recognize visual approximations—but always start with the scale.
  

As much as we'd love to offer free samples to everyone and let the results speak for themselves, we currently don’t have the resources to provide samples or single tablets due to our new fulfillment process. In the past, we were able to bless orders with samples, but with our updated system, we can no longer accommodate these requests. We understand the desire to try before committing, but we're confident that if you ordered only one tablet, you’d end up wishing you ordered more anyway!

To ensure everyone can still experience our products, we've made small quantities available at wholesale pricing. This way, we can accommodate any budget and allow you to enjoy our high-quality products without breaking the bank.

HOW TO ACCESS AND REDEEM YOUR LOYALTY POINTS

We know the Loyalty Love app isn't the most intuitive—so here's a super clear, step-by-step guide to help you view and redeem your points without a hitch.

📱 ON MOBILE

Open the main menu (upper left of your screen).
At the bottom of that menu, tap "Account" with the avatar icon.
Enter your email, and a PIN will be sent to you.
Enter the PIN—this logs you in and brings you to your order history page.

Now tap the menu icon again (top left, next to the 7Hydroxy RAW logo) and tap "Shop" to return to the homepage. You're now logged in.

Tap the cart icon (top right).
If you're logged in, you'll see: "You have: XXX points" and a Rewards button next to it.
Tap Rewards to see redemption options. 2000 points = $1.
You can adjust how many points you’d like to redeem.

Tap REDEEM to generate your unique discount code.
IMPORTANT: COPY & SAVE THIS CODE right away! Your points are immediately deducted once you hit redeem.
If you don’t use the code and forget it, we cannot retrieve it.

If you're ready to check out, tap Apply Code and proceed!

🖥️ ON DESKTOP / COMPUTER

Click the avatar icon in the top right corner of the site, next to the cart.
Enter your email and the PIN from your inbox.
You’ll land on your order history page.

Click the menu icon (top left) and select "Shop".
You're now logged in—head to your cart.

In your cart, you’ll see: "You have: XXX points" and a Rewards button.
Click Rewards to redeem and apply the discount code.

🛍️ IF YOU SHOPPED BEFORE LOGGING IN

At the bottom of your cart, you’ll see: "Log in to redeem your points for rewards."
Tap it, enter your email and PIN.
You’ll be redirected to your order history.
Tap the menu icon → "Shop"
Then open your cart again—your points should now appear.

✨ TIPS IF YOU'RE HAVING ISSUES

If you’re getting logged out at checkout, try logging in on the second screen of checkout (not the first one).
Some users have reported better luck using a computer instead of a phone.

🚫 IMPORTANT REMINDER:

Once you hit REDEEM, your points are immediately deducted.
If you didn’t copy the code and lose it—we can’t retrieve it.

We’re not in love with this loyalty app either—but switching platforms could risk losing everyone’s points, and we’d never do that to our customers. We’re working with what we have until a better solution comes along.

Thanks for your patience, and we hope this makes it easier to access your well-earned rewards! 🤍

Payment Update:

Unfortunately, our CashApp and Venmo accounts have been closed—likely due to the nature of what we offer. We’re actively working on securing an alternative payment option as soon as possible.

If you’re unable to pay by credit card and have ordered from us before, feel free to email us directly. We’ll do our best to accommodate returning customers on a case-by-case basis.

Credit card charges will appear on your statement as RAW ENTERPRISES.

Same-Day Shipping: Orders placed before 12pm (PST) on business days will be processed and shipped out the same day. 

Orders placed after 12pm (PST) will be processed and shipped the following business day.

Weekend and Holiday Orders: Orders placed on weekends (Saturday and Sunday) or during holidays will be processed the next available business day.

For more information on our shipping policies, please visit our Shipping Policy page @ https://7hydroxyraw.com/pages/shipping-policy. 

SHIPPING POLICY

PLEASE NOTE THAT WE DO EVERYTHING IN OUR POWER TO HONOR OUR SAME-DAY SHIPPING PROMISE FOR ORDERS PLACED BEFORE 12 NOON PST, AND THE FOLLOWING BUSINESS DAY FOR ORDERS PLACED AFTER 12 NOON PST OR ON WEEKENDS.

ONCE ORDERS LEAVE OUR HANDS, WE HAVE NO CONTROL OVER SHIPPING CARRIER DELAYS. SHIPPING ESTIMATES ARE ONLY ESTIMATES.

UPS NEXT DAY AIR GUARANTEE REFUND POLICY:

UPS NEXT DAY AIR is the only method that comes with a delivery guarantee, but it’s important to understand that even this service has limitations. UPS will not issue refunds for delays they consider “outside of their control.” This includes mechanical issues (like a failed truck or airplane), flight delays, weather conditions (even when it’s not affecting your area), natural disasters, customs delays, strikes, and other force majeure events. In these cases, UPS will deny the refund request, and unfortunately, we are not able to absorb those costs as we have in the past.

All refund requests related to Next Day Air guarantee shipments are submitted by our co-packers directly to UPS. They do not have the authority to approve or deny these claims — they simply serve as the middlemen in the process.

Once a request is submitted, we typically receive an update within 14 days from UPS regarding whether the refund is granted.

If you do not hear back from us, it means the request was not approved by UPS and no refund was issued.

A refund for Next Day Air shipping is only possible if the package misses the guaranteed delivery window and the delay is not due to one of the exceptions above. We've learned firsthand that UPS often classifies mechanical and logistical issues as ineligible—so while the service is fast and reliable most of the time, it’s not a risk-free guarantee.

SHIPPING DISCLAIMERS:

IF A PACKAGE SHOWS AS DELIVERED, THAT IS CONSIDERED OUR PROOF OF DELIVERY. WE CANNOT SEND A REPLACEMENT UNDER THESE CIRCUMSTANCES.

PLEASE DO NOT CHOOSE UPS IF YOU ARE SHIPPING TO A PO BOX.

PLEASE TRIPLE-CHECK THAT YOUR ADDRESS IS ENTERED CORRECTLY AND THAT YOU CHOOSE THE DESIRED SHIPPING METHOD AND CARRIER—WE CANNOT MODIFY THIS AFTER THE ORDER IS PLACED.

USPS OCCASIONALLY MISSES SCANS. IF YOUR ORDER WAS PLACED BEFORE OUR SHIPPING CUTOFF, IT WAS PICKED UP THE SAME DAY. IF PLACED AFTER, IT WAS PICKED UP THE FOLLOWING BUSINESS DAY.

THERE IS NO ROOM FOR ERROR IN OUR COPACKER'S OPERATION. IF YOU RECEIVED TRACKING INFORMATION, YOUR ORDER WAS OR WILL BE PICKED UP THAT SAME DAY.

Shipping & Order Updates

ALL orders are shipped out of Utah, and our shipping cutoff for same-day shipping remains the same—Monday-Friday by 12 PM PST. Orders placed after this or over the weekend will ship the following business day.

Shipping Schedule & Tracking Info:

We have scheduled pickups with UPS and USPS at 5 p.m. Pacific Standard Time, Monday through Friday.

• 
  : Packages are picked up daily and typically scan later in the evening once they reach the main hub.
  
• 
  : Packages may not update until they reach a destination hub or are out for delivery, even though they are picked up on schedule.
  

Orders placed before 12 p.m. PST are guaranteed to be picked up same day — no exceptions.

We kindly ask that you only reach out if your package appears to be lost, as shipping delays are unfortunately beyond our control. If your tracking shows no updates for an extended period or the package hasn't arrived several days after the expected delivery date, please contact us, and we’ll open an investigation to assist you and send out a replacement if necessary. 

UPS sometimes blames delays on weather (an "act of God") as a way to not be accountable for their shipping guarantees, and USPS doesn't offer any excuses since they don’t offer guarantees, only estimated delivery dates. Please note, estimated shipping times are just that and do not factor in shipment day or weekends or holidays.

 

Order Processing

Same-Day Shipping: Orders placed before 12pm (PST) on business days will be processed and shipped out the same day. 

Orders placed after 12pm (PST) will be processed and shipped the following business day.

Weekend and Holiday Orders: Orders placed on weekends (Saturday and Sunday) or during holidays will be processed the next available business day.

 

SHIPPING OPTIONS

We offer several shipping methods to meet your delivery needs:

USPS GROUND ADVANTAGE: 

NOT RECOMMENDED. 3-5+ BUSINESS DAYS - ESTIMATED.

USPS PRIORITY MAIL: 

2-3+ BUSINESS DAYS (DEPENDING ON LOCATION) - ESTIMATED

UPS GROUND: 

3-5 BUSINESS DAYS - ESTIMATED. NO P.O. BOXES.

UPS 2ND DAY AIR:

NO P.O. BOXES. WEEKENDS NOT INCLUDED.

UPS NEXT DAY AIR:

CUTOFF 12PM PST - NO P.O. BOXES. DOES NOT DELIVER SAT IF ORDERED FRIDAY.

UPS NEXT DAY AIR SATURDAY:

CUTOFF FRIDAY 12PM PST. NO P.O. BOXES.

 

Tracking Information:

Once your order has been shipped, you’ll receive an automated email with tracking details so you can follow your package every step of the way.

 

Delays and Exceptions

While we strive to meet our estimated shipping timelines, please be aware that unforeseen factors—such as extreme weather conditions, carrier delays, or other unexpected circumstances—may affect delivery times. We are not responsible for delays caused by external factors beyond our control.

 

Address Accuracy

To ensure a smooth delivery, please make sure that the shipping address you provide is complete and accurate when placing your order. We cannot be held responsible for orders delivered to incorrect or incomplete addresses due to customer error.

 

Shipping Restrictions

Due to the nature of our product, we are unable to ship to the following states: 

Alabama

Arkansas

Indiana

Rhode Island

Vermont

Wisconsin

 

Additionally, we cannot ship to specific cities or counties in otherwise eligible states, including: 

San Diego, CA 

Denver, CO

Sarasota County, FL

Jerseyville, IL

Union County, MS

Franklin, NH

 

Please ensure you are in compliance with local laws before placing your order. Orders placed from restricted areas will not be processed or fulfilled.

 

International Shipping

At this time, we do not offer international shipping. All orders must be shipped to a valid address within the United States.

 

USPS Priority Mail

Estimated delivery in 2–5 business days (though it often leans toward 4+ days)

No guaranteed delivery date

Includes tracking and $100 insurance

Delivers Monday–Saturday

More affordable, but slower and less predictable

USPS Priority Mail Express

Guaranteed delivery in 1–3 days, depending on the destination

Most locations receive orders in 1–2 days, but remote/rural areas may take 3

Delivers 7 days a week, including Sundays in some areas

Includes tracking, $100 insurance, and a money-back guarantee (unless delayed by weather or other exceptions)

Higher cost, but ideal for time-sensitive orders

Sadly, no. When we handled fulfillment in-house, we were occasionally able to accommodate local pickups—and I genuinely loved those moments of connecting with our community. However, now that we've moved fulfillment to our copackers in Utah, in-person pickups are no longer possible. Their operation runs out of massive warehouses fulfilling orders for hundreds of companies, and they simply don’t have the capacity to offer this kind of service.

The good news? If you're located in or near Utah, your package will most likely arrive the very next day—regardless of which shipping method you choose!

Yes! All orders are shipped in small, plain brown boxes with no indication of what’s inside. The shipping label lists the sender as RAW, so there’s no mention of the product or our website anywhere on the package. Your privacy is always our priority.

Damaged or Missing Products

This is not a step we take lightly—we know how frustrating it is to receive an incomplete order, and we’ve always done our best to make things right. However, due to an increase in claims (some valid, others not), we need to implement more structured verification.

Effective immediately, all missing product claims must include an unedited unboxing video.

This isn’t fair to our honest customers, and we hate to have to do it—but it’s the only way we can continue offering high quality products at the best prices in the industry.

For Powder:
-Start with sealed shipping box visible in frame
-Show tape being cut open
-Show full contents of box
-Powder must be weighed on video
-Include calibration weight on same video to confirm scale accuracy

For Tabs:
-Start with sealed shipping box (top and bottom) in frame
-Cut tape on camera
-Show entire contents
-Tabs must be counted on video

Our larger counts are no longer done by weight, we use pharmacy-grade pill counters for all 50CT orders. We take your orders seriously—and this helps protect both sides.

⚠️ Reminder on Tab Breakage

Our tabs are formulated for consistency and strength—not brittleness—but due to their fragile nature, occasional breakage can happen in transit. Just like chips or cookies, minor breakage doesn’t affect potency. If anything is actually missing, we’ll absolutely make it right—just follow the video policy above.

Unfortunately, we do not offer refunds or exchanges. 7-OH is an intelligent alkaloid derived from a plant, and it interacts uniquely with every individual’s body chemistry. While we’re proud to have a loyal community that loves our products for their mouth-watering flavors and accurately dosed potency, we understand that we may not be everyone’s cup of tea.

Because this alkaloid affects everyone differently, we strongly encourage first-time buyers to start with a small order to see how it aligns with their system. Things like hydration, sleep, and even what you’ve eaten that day can all impact your experience.

Due to the nature of what we sell, we’re unable to accept returns or exchanges—once a product leaves our hands, we cannot restock or resell it, even if it’s sent back. As much as we value our customers, we have to protect the integrity of our inventory.

That said, we stand 100% behind the potency, safety, and consistency of every product we offer. Thank you for understanding and for being part of the RAW community.