SHIPPING POLICY

At 7hydroxyRAW, we are committed to providing a smooth and efficient shipping experience for every order. Please review our shipping policy below for a detailed overview of how we process and deliver your products.

SHIPPING POLICY

PLEASE NOTE THAT WE DO EVERYTHING IN OUR POWER TO HONOR OUR SAME-DAY SHIPPING PROMISE FOR ORDERS PLACED BEFORE 12 NOON PST, AND THE FOLLOWING BUSINESS DAY FOR ORDERS PLACED AFTER 12 NOON PST OR ON WEEKENDS.

ONCE ORDERS LEAVE OUR HANDS, WE HAVE NO CONTROL OVER SHIPPING CARRIER DELAYS. SHIPPING ESTIMATES ARE ONLY ESTIMATES.

UPS NEXT DAY AIR is the only method that comes with a delivery guarantee, but it’s important to understand that even this service has limitations. UPS will not issue refunds for delays they consider “outside of their control.” This includes mechanical issues (like a failed truck or airplane), flight delays, weather conditions (even when it’s not affecting your area), natural disasters, customs delays, strikes, and other force majeure events. In these cases, UPS will deny the refund request, and unfortunately, we are not able to absorb those costs as we have in the past.

A refund for Next Day Air shipping is only possible if the package misses the guaranteed delivery window and the delay is not due to one of the exceptions above. We've learned firsthand that UPS often classifies mechanical and logistical issues as ineligible—so while the service is fast and reliable most of the time, it’s not a risk-free guarantee.

IF A PACKAGE SHOWS AS DELIVERED, THAT IS CONSIDERED OUR PROOF OF DELIVERY. WE CANNOT SEND A REPLACEMENT UNDER THESE CIRCUMSTANCES.

PLEASE DO NOT CHOOSE UPS IF YOU ARE SHIPPING TO A PO BOX.

PLEASE TRIPLE-CHECK THAT YOUR ADDRESS IS ENTERED CORRECTLY AND THAT YOU CHOOSE THE DESIRED SHIPPING METHOD AND CARRIER—WE CANNOT MODIFY THIS AFTER THE ORDER IS PLACED.

USPS OCCASIONALLY MISSES SCANS. IF YOUR ORDER WAS PLACED BEFORE OUR SHIPPING CUTOFF, IT WAS PICKED UP THE SAME DAY. IF PLACED AFTER, IT WAS PICKED UP THE FOLLOWING BUSINESS DAY.

THERE IS NO ROOM FOR ERROR IN OUR COPACKER'S OPERATION. IF YOU RECEIVED TRACKING INFORMATION, YOUR ORDER WAS OR WILL BE PICKED UP THAT SAME DAY.

Shipping & Order Updates

ALL orders are shipped out of Utah, and our shipping cutoff for same-day shipping remains the same—Monday-Friday by 12 PM PST. Orders placed after this or over the weekend will ship the following business day.

Our new co-packers have a different way of doing things than what you might have been used to when we were handling fulfillment. They are a much larger facility, allowing them to pack all orders in a very short amount of time, with scheduled pickups from UPS and USPS between 3-4 PM MST. Because of this, you will sometimes not receive a tracking email until right before this time. Also, your package will not scan right away, but rest assured, it WILL be on the truck at pickup time. Packages aren’t scanned until later in the evening when they’re off the truck, as it’s not feasible to scan thousands of packages before loading.

We kindly ask that you only reach out if your package appears to be lost, as shipping delays are unfortunately beyond our control. If your tracking shows no updates for an extended period or the package hasn't arrived several days after the expected delivery date, please contact us, and we’ll open an investigation to assist you and send out a replacement if necessary. 

UPS sometimes blames delays on weather (an "act of God") as a way to not be accountable for their shipping guarantees, and USPS doesn't offer any excuses since they don’t offer guarantees, only estimated delivery dates. Please note, estimated shipping times are just that and do not factor in shipment day or weekends or holidays.

 

Order Processing

Same-Day Shipping: Orders placed before 12pm (PST) on business days will be processed and shipped out the same day. 

Orders placed after 12pm (PST) will be processed and shipped the following business day.

Weekend and Holiday Orders: Orders placed on weekends (Saturday and Sunday) or during holidays will be processed the next available business day.

 

SHIPPING OPTIONS

We offer several shipping methods to meet your delivery needs:

USPS GROUND ADVANTAGE: 

NOT RECOMMENDED. 3-5+ BUSINESS DAYS - ESTIMATED.

USPS PRIORITY MAIL: 

2-3+ BUSINESS DAYS (DEPENDING ON LOCATION) - ESTIMATED

UPS GROUND: 

3-5 BUSINESS DAYS - ESTIMATED. NO P.O. BOXES.

UPS 2ND DAY AIR:

NO P.O. BOXES. WEEKENDS NOT INCLUDED.

UPS NEXT DAY AIR:

CUTOFF 12PM PST - NO P.O. BOXES. DOES NOT DELIVER SAT IF ORDERED FRIDAY.

UPS NEXT DAY AIR SATURDAY:

CUTOFF FRIDAY 12PM PST. NO P.O. BOXES.

 

Tracking Information:

Once your order has been shipped, you’ll receive an automated email with tracking details so you can follow your package every step of the way.

 

Delays and Exceptions

While we strive to meet our estimated shipping timelines, please be aware that unforeseen factors—such as extreme weather conditions, carrier delays, or other unexpected circumstances—may affect delivery times. We are not responsible for delays caused by external factors beyond our control.

 

Address Accuracy

To ensure a smooth delivery, please make sure that the shipping address you provide is complete and accurate when placing your order. We cannot be held responsible for orders delivered to incorrect or incomplete addresses due to customer error.

 

Shipping Restrictions

Due to the nature of our product, we are unable to ship to the following states: 

Alabama

Arkansas

Indiana

Rhode Island

Vermont

Wisconsin

 

Additionally, we cannot ship to specific cities or counties in otherwise eligible states, including: 

San Diego, CA 

Denver, CO

Sarasota County, FL

Jerseyville, IL

Union County, MS

Franklin, NH

 

Please ensure you are in compliance with local laws before placing your order. Orders placed from restricted areas will not be processed or fulfilled.

 

International Shipping

At this time, we do not offer international shipping. All orders must be shipped to a valid address within the United States.