RETURN/REFUND POLICY
Our Promise To You
At 7hydroxyRAW, your satisfaction means everything to us. We're committed to delivering exceptional products at fair prices, making sure those who need them can access them without unnecessary expenses.
All Purchases Are Final And Non-Refundable.
Unfortunately, we do not offer refunds or exchanges. 7-OH is an intelligent alkaloid derived from a plant, and it interacts uniquely with every individual’s body chemistry. While we’re proud to have a loyal community that loves our products for their mouth-watering flavors and accurately dosed potency, we understand that we may not be everyone’s cup of tea.
Because this alkaloid affects everyone differently, we strongly encourage first-time buyers to start with a small order to see how it aligns with their system. Things like hydration, sleep, and even what you’ve eaten that day can all impact your experience.
Due to the nature of what we sell, we’re unable to accept returns or exchanges—once a product leaves our hands, we cannot restock or resell it, even if it’s sent back. As much as we value our customers, we have to protect the integrity of our inventory.
That said, we stand 100% behind the potency, safety, and consistency of every product we offer. Thank you for understanding and for being part of the RAW community.
Damaged or Missing Products
This is not a step we take lightly—we know how frustrating it is to receive an incomplete order, and we’ve always done our best to make things right. However, due to an increase in claims (some valid, others not), we need to implement more structured verification.
Effective immediately, all missing product claims must include an unedited unboxing video.
This isn’t fair to our honest customers, and we hate to have to do it—but it’s the only way we can continue offering high quality products at the best prices in the industry.
For Powder:
-Start with sealed shipping box visible in frame
-Show tape being cut open
-Show full contents of box
-Powder must be weighed on video
-Include calibration weight on same video to confirm scale accuracy
For Tabs:
-Start with sealed shipping box (top and bottom) in frame
-Cut tape on camera
-Show entire contents
-Tabs must be counted on video
Our larger counts are no longer done by weight, we use pharmacy-grade pill counters for all 50CT orders. We take your orders seriously—and this helps protect both sides.
⚠️ Reminder on Tab Breakage
Our tabs are formulated for consistency and strength—not brittleness—but due to their fragile nature, occasional breakage can happen in transit. Just like chips or cookies, minor breakage doesn’t affect potency. If anything is actually missing, we’ll absolutely make it right—just follow the video policy above.
Contact Information
We’re here to help! Feel free to contact us with any questions or concerns:
Email: 7hydroxyRAW@gmail.com
OUR PROMISE TO YOU
At 7hydroxyRAW, your satisfaction means everything to us. We're committed to delivering exceptional products at fair prices, making sure those who need them can access them without unnecessary expenses. If something doesn’t meet your expectations, we’ll go above and beyond to make it right.
Thank you for trusting 7hydroxyRAW—we’re honored to serve you!